Your Snow Holiday Terms and conditions
A credit can only be given on cancellation if:
1. your accommodation is successfully rebooked (this situation will still incur an administrative fee of 10%),
2. both access roads are closed (you are advised to check the Omeo road), or
3. as per “Snow Guarantee” ie., if there are fewer than three lifts ( including an access lift) operational due to lack of snow two days prior to the commencement of your ski holiday.
If, due to lack of snow, there are less than 3 lifts (inclusive of at least 1 lift that services an intermediate trail) operating at Hotham 2 days prior to the check-in date of your snow holiday, you may choose to receive a credit or full refund on all pre-paid accommodation and lift company products.
If you decide to wait less than 2 days before your check-in date to see if further lifts open, the credit or refund will be granted based on the number of lifts operational due to lack of snow on the day you request a refund.
You may not cancel your holiday on the check-in date.
This snow guarantee only applies if a lift cannot be opened due to a lack of snow on the major trail it services. The guarantee does not apply if lifts are on windhold – i.e. not able to be opened due to high winds, low visibility or a combination of these weather elements or undergoing temporary maintenance.
Lifts covered by the snow guarantee
(minimum of 3 to operate including one lift that services an intermediate trail).
- Roadrunner Quad Chair*
- Summit Quad Chair
- Heavenly Valley Quad Chair*
- Big D Quad Chair
- Village Quad Chair*
- Playground Double Chair*
- The Drift T-Bar*
- Gotcha Quad Chair*
- Keogh’s Orchard Quad Chair*
- Blue Ribbon Chair*
- Summit Trainer Poma
*Denotes lifts that service intermediate terrain
The privacy of our customer's personal information has always been important to us. We are committed to respecting our customer's right to privacy and protecting their personal information. We are bound by the National Privacy Principles in the Privacy Act 1988 (Commonwealth) and any relevant State legislation, as well as other applicable laws and codes affecting personal information.
Collecting personal information – Members or Guests
If you are acquiring or have acquired a product or service from Karnulurra Ski Lodge Pty Ltd we will collect and hold your personal information for the purposes of:
•providing you with the relevant product or service (e.g. invoice or account)
•managing and administering the product or service
We may collect and hold your personal information for the purpose of letting you know about products or services from across the company that might better serve your needs; or for advising you of or promotions or other opportunities that we believe may benefit your business.
The information collected may include your name, postal or email address, occupation, how you found out about our company, or other information the organisation considers necessary or that you provide to us.
We usually will collect your personal information from you. This may happen when you fill out a booking or administrative form (e.g. a change of address form) or when you give us personal information over the telephone or counter, or through our website.
Marketing our products and services
We may use your personal information to let you know about products and services from across Karnulurra Lodge Pty Ltd. You can contact us at any time if you no longer wish us to send these promotions or information to you.
Keeping your personal information accurate and up-to-date
We aim to make sure that the personal information we collect and use is accurate, complete and up-to-date. We will take reasonable steps to make sure this is the case. This way we can provide you with better service. If you believe your personal information is not accurate, complete or up to date, please contact us.
Protecting your personal information
We store information in different ways, including in paper and electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse and loss and unauthorised access, modification or disclosure. Some of the ways we do this are:
•confidentiality requirements for our employees
•back-up and archiving systems
•security measures for systems access (passwords to terminals containing databases)
•providing a discreet environment for confidential matters
•only allowing access to personal information where the individual seeking access has satisfied our identification requirements
•security for the building
Your privacy on the Internet
We take care to ensure that the personal information you give us on our websites is protected. For example, our websites have electronic security systems in place.
Links to Other Sites
You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.
Gaining access to your personal information
You can gain access to your personal information. Contact us to request. In some cases we may be able to deal with your request over the telephone. We may require up to 72 hours to deal appropriately with your request.
Resolving your privacy issues
•You are always welcome to speak directly to our Directors and they will do their best to resolve your issue. If investigation is required we will keep you advised of progress. If staff are unable to resolve the matter, it will be escalated as appropriate to facilitate resolution.
•You can email your issue to Karnulurra@gmail.com
For more information about privacy in general, you can visit the Federal Privacy Commissioner's website